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Information about the current situation

Dear customers

    All orders are currently processed and shipped as usual. If something changes in this situation, we will of course inform you here.

    Our shipping partner, the Swiss Post, is doing an extraordinary job in this special time and we ask for your understanding of the mail carriers when a shipment arrives later than usual.

    We would also like to inform you that our nine branches will remain closed until 19 April 2020. However, our customer service is happy to help.

    You can contact us by email:

    You can reach us by phone from Monday to Friday from 9 a.m. to 12 p.m. on +41 33 343 03 43

    We wish you and your loved ones good health.
    Your Helen Kirchhofer team


Brand-Highlights with up to 15% price advantage

Benefit from great offers on selected brands.

15% price advantage:

10% price advantage premium brands:

10% price advantage fashion brands:

These offers are only valid for a short time. Have fun discovering.



Invoice and Payment by instalments up to 5'000.-


Free Shipping, registered & A mail


Order easily with Right of return


Widest selection & 8 branches


Free Shipping

At Helen Kirchhofer, you do not pay shipping costs for orders with a value of CHF 70.- or more within Switzerland and the Principality of Liechtenstein. Each order is sent by registered mail and A mail with Swiss Post.


Right of Return

If the ordered item(s) do not meet your expectations, you have the right to return them. Please note that you have a period of 14 days to return the item. The return period starts from the day of receipt or pick up of your package.

We are unable to offer a right of return for the following items, but a right of exchange:

  • Items made of silver (925)
  • Items made of gold (all gold alloys)
  • Items costing more than CHF 1'500.-

We are unable to offer you neither right of return nor a right of exchange for the following items:

  • Sale items
  • Smartwatches & activity trackers


We want to offer you the largest watches and jewellery assortment in Switzerland. You will find a selection of our online shop assortment in our 8 branches. We're look forward to your visit!



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About Helen Kirchhofer

Learn more about Helen Kirchhofer and our values. Benefit from our outstanding service - our entire team looks forward to working with you!

Customer reviews

Absolutely lovely. A sweet color. I already have a silver color one that I wear everyday. Super quick delivery and very happy with my purchase.


Fast delivery,  easy payment, nice support!


Helen Kirchhofer is one of the best swiss onlineshops!


Very very fast delivery! :) I'm really happy!


The bracelet is beautiful! Very fast delivery, as promised.