Privacy Policy

1 INTRODUCTION

We, helen kirchhofer webshop ag, operate a webshop at https://www.helenkirchhofer.ch for the purchase of high-quality watches, jewelry, and accessories. This privacy policy governs the processing of personal data of website visitors, customers, suppliers, and other interested parties with whom we have business contact (hereinafter collectively referred to as "users") by us as responsible in the sense of the Swiss Data Protection Act. The current third-party services we use can be found under Transparency Note. The responsible handling of data and the protection of your personal data is a matter of concern to us.

This privacy policy is designed to meet the requirements of the Swiss Data Protection Act and the EU General Data Protection Regulation ("GDPR"). Whether and to what extent these laws apply, however, depends on the individual case.

We may adjust this privacy policy at any time without prior notice. The version published on our website is the applicable version.

2 CONTACT DETAILS

Responsible is:

helen kirchhofer webshop ag
Seestrasse 108
9326 Horn

CHE-217.839.940
support@helenkirchhofer.ch

3PERSONAL DATA WE PROCESS

3.1 Basic data

We primarily process the personal data that we receive in the course of our business relationship with our customers and other business partners from them and other persons involved, or that we collect from users of our websites, apps, and other applications.

By processing your data, for example, we can personalize customer service to better address your specific needs and questions. This also simplifies your shopping process by making it easier to identify items of particular interest to you from our extensive range. In addition, our data processing enables a shopping experience tailored to you by offering you deals and discounts based on your purchase preferences.

We process these personal data in connection with the execution of contracts and the provision of our services.

The personal data we process include in particular:

• Title, first name, surname, gender, date of birth;
• Postal address, email address, telephone numbers;
• Customer numbers;
• For suppliers and business partners, the details of contact persons such as position in the company;
• Supplier numbers;
• Payment information such as stored payment methods, bank details, billing address;
• Username;
• Settings regarding the receipt of advertising and newsletters (see below);
• Information on associated websites and social media profiles;
• Information on preferences and interests and on language preferences;
• Information about your status with us (inactivity or blocking of a user account, bans, etc.);
• Information on participation in competitions and raffles;
• Date and time of registrations.

3.2 Receipt of our newsletter

We send our users news about our products or our company from time to time if you have signed up for our newsletter (so-called "double opt-in"). We therefore process your personal data in connection with sending our newsletters only with your consent. You can unsubscribe from the newsletter at any time, either via the unsubscribe link provided in each newsletter or by sending a message to [support@helenkirchhofer.ch] and thus revoke your consent for the future.

The emails are sent with graphics that allow individual measurement such as delivery, opening, and click rates. In addition, emails also contain links that allow personal analysis. The use of such analyses is for quality assurance of the newsletter and to better address the interests of the readers. The data (email address, if applicable name, IP address, date, and time of your registration) are stored on the servers of our mailing provider. However, personal data may not be used by this provider for purposes other than sending emails on our behalf.

The current third-party services we use for sending our newsletter can be found under Transparency Note.

3.3 Use of our contact form

At https://www.helenkirchhofer.ch, users have the opportunity to contact us via a contact form. The use of the contact form requires entering your name and email address. The personal data transmitted by users via the online form are processed for personal address, forwarding to the correct contact person, and processing and answering the inquiry. By using the contact form, you give your consent to the processing of the personal data you provide. Further processing only occurs with your consent or, if applicable, for the execution of a contract with you.

4 TECHNICAL DATA

4.1 Basics

As with any connection to a web server, the server on which we host our website automatically logs and stores certain technical data and stores them for a short time. These technical data are: the IP address and the operating system of your device, the browser with which you access our website, the date and time of your call and use of our website, the website from which access is made (referrer URL), the name of your access provider, and the last website called up in the same browser window. We process these data to make our website available to you at all, to ensure accessibility, stability, and security of our website, and to offer you the best possible user experience. In principle, these technical data are not personal data within the meaning of data protection law; should they be considered personal data, e.g., due to a change in legal practice, we have a legitimate interest in their processing.

4.2 Cookies

We use cookies on our websites. These are small text files that are downloaded to your device when you visit a website. Some of them (so-called session cookies) are necessary so that we can enable you to use certain functions. The cookies store how our website is used, so we can analyze, manage, further develop, and improve our services and provide you with the best possible user experience. Most internet browsers automatically accept cookies. You can set in the browser's personal settings whether you accept cookies or other tracking technologies and whether you want to be warned before these technologies are used. For further information, please use the help function of your browser. Please note that deactivating cookies may mean that you cannot use all the functions of our websites and that blocking or disabling such functions may restrict or exclude the use of the website.

The current cookies we use can be found under Transparency Note.

4.3 Analytics

We use services of third-party companies on our website to evaluate the use of our website, to compile reports on website activities, and thus to obtain information for improving our services. This gives us a better understanding of our users' experiences (e.g., how much time users spend on which pages, which links they click, what they like and don't like, etc.). In particular, the IP address of the device (recorded and stored in anonymized form), screen size, device type (Unique Device Identifiers), information about the browser used, location (only country), and the preferred language for displaying our website are collected. Information about the use of mouse and keyboard keys, about the date and time of the visit, and about the visited pages can also be collected. We have a legitimate interest in this. We only use the services with activated IP anonymization. Thus, IP addresses are processed in a shortened form, and direct personal reference is excluded. We operate these services on our own infrastructure, so no data is transmitted to servers outside our control.

The current third-party services we use for analytics can be found under < a href="https://www.helenkirchhofer.ch/en/transparency-note">Transparency Note. You can object to the storage of a user profile and information about your visit to our website as well as the setting of tracking cookies on the websites of these third-party companies specified in the Transparency Note.

4.4 Social Plugins

On our company pages on social media (e.g., Facebook, Instagram, YouTube, X (Twitter), and LinkedIn), you will find posts on current developments at helen kirchhofer webshop ag and our range of services. We use social plugins ("plugins") from various social networks. When you visit a website that contains plugins, the browser establishes a direct connection with the servers of the respective social network. The contents of the plugins are transmitted directly from the respective social network to the browser and integrated into the website. By integrating the plugins, the social network receives information about how the user's device accessed the website. If you are logged into the respective social network, your visit to our website will be assigned to your account in the respective social network. If you interact with the plugins, for example, click the Facebook "Like" button or leave a comment, the corresponding information is transmitted directly to the respective social network and stored there.

Please note that we do not receive any information about the content of the transmitted data or their use by the respective social network. The purpose and scope of data collection and the further processing and use of the data by the respective social network as well as the related rights and setting options to protect the user's privacy are governed by the privacy policy of the respective social network.

The current third-party services we use for social plugins can be found under Transparency Note.

5 PURPOSES OF PROCESSING PERSONAL DATA

helen kirchhofer webshop ag as the responsible party collects and processes personal data particularly for the following purposes:

• For the execution of the contract with you as well as for the provision of our services and products;
• For advertising and marketing, such as sending newsletters about products, but only if you have consented to the sending of mailings;
• Processing of applications;
• Optimization of our posts on our social media company pages;
• Information about new developments with us and new service offers;
• For the operation, security, maintenance, and development of our websites, services, offers, and systems;
• For payment processing;
• For individual communication with you, such as inquiries and complaints and their response;
• For statistical evaluations, analyses, and documentation;
• To fulfill legal requirements, to pursue and enforce rights, to defend and assert legal claims, to combat abuse, fraud, and money laundering, for the purposes of legal investigations or proceedings to respond to inquiries from authorities;
• In the event of the sale or purchase of companies and other corporate law transactions and the associated transfer of user data for the continuation of business activities after completion of the corporate law transaction; and
• For other purposes, insofar as a legal obligation requires processing or this was recognizable or indicated from the circumstances at the time of data collection.

We have a legitimate interest in processing your personal data corresponding to the aforementioned purposes. Some processing is also necessary so that we can fulfill our contractual obligations to you or our legal obligations (e.g., retention obligations).

The analysis of technical data for the ongoing optimization of our website appswithlove.com and our apps is done on an anonymous and aggregated basis.

6 DISCLOSURE TO THIRD PARTIES

We do not generally disclose your data to third parties. Your data, especially your contact data, will only be disclosed to third parties if the data are public data, if this is necessary in connection with the use or provision of our services and/or to achieve the purposes described in this privacy policy, if the disclosure of data is necessary for the processing of contractual relationships with you, if the disclosure is necessary for the assertion, exercise, or defense of our legal claims, if this is for compliance with legal obligations or regulatory requirements, or if this is legally permissible.

We also use IT services from third-party providers, such as to send our newsletters. By registering to receive our newsletters, you agree to the disclosure of your data to these third parties for the purpose of sending such newsletters.

If we disclose your personal data to third parties whose services we make use of, these third parties generally process your personal data as our processors according to our instructions. Certain service providers are also jointly responsible with us or independently responsible (e.g., collection agencies). We ensure through the selection of service providers and through appropriate contractual agreements that data protection is guaranteed throughout the processing of your personal data.

Disclosure of your personal data may occur in particular in the following cases:

• Shipping and logistics for the shipment of ordered goods;
• Sending of notifications and information related to advertising and marketing services;
• Processing of payments and refunds;
• Credit information, especially when purchasing on account;
• Collection services;
• IT services, e.g., services in the areas of data storage (hosting), cloud services, sending email newsletters, data analysis and refinement, etc.;
• Corporate administration, especially accounting;
• Consulting services, e.g., services from tax advisors; lawyers, business consultants, or consultants in the field of personnel placement;
• Auditing or conducting corporate law transactions such as company purchases, sales, and mergers;
• Data processing to comply with court/government orders, to defend or enforce claims.

7 DATA DISCLOSURE ABROAD

In connection with a data transmission to third parties, it is possible that your data will not only be processed in Switzerland. If the legal data protection in the respective recipient country does not correspond to the data protection level of Switzerland, we ensure through appropriate measures that a transmission may take place (e.g., by concluding the standard contractual clauses) or that another legally provided possibility exists (e.g., if you give us your consent).

Please note that your data, if you do not adjust your cookie settings, may also be transmitted to third countries outside the European Economic Area without an adequate level of data protection (in particular USA). There is a possibility that authorities may access the data without there being a legal remedy against it.

8 STORAGE DURATION AND RETENTION PERIOD

We store personal data only as long as necessary to provide you with our services that you have requested or for purposes for which you have given your consent. Please note that certain data may be subject to specific legal retention periods. We must store these data until the end of the retention period. For example, business communication or completed contracts must be retained for up to 10 years. Afterward, the data will be deleted from our systems. Technical data are deleted after [6 weeks – 6 months]. Application data is usually deleted within three months after the conclusion of the application process. With your consent, we keep your application pending in view of a possible future employment.

9 DATA SECURITY AND SECURITY NOTICE

We employ technical and organizational security measures to adequately protect personal data against unauthorized access, manipulation, loss, and destruction and regularly review these measures.

For data transmissions via electronic means (e.g., via email), we cannot guarantee confidentiality. The internet, websites, and the electronic transmission of data are generally considered insecure in terms of confidentiality and data security. Unauthorized third parties may access information exchanged via the aforementioned channels, and data can be damaged or altered in content. We assume no liability for the security of data transmitted electronically.

10 LINKS TO THIRD-PARTY WEBSITES

Our websites, products, applications, and services may contain links to websites, products, and services of third parties. Personal data collected and processed by these third parties are subject to the data protection practices of these third parties. This privacy policy does not apply to third-party websites that can be accessed through our website. We recommend that you review the privacy notices of these third-party providers. We have no influence on how these companies comply with data protection requirements.

11 YOUR RIGHTS

Users have legal rights based on applicable data protection regulations. In particular, they can make use of the rights listed below. To assert these rights, please contact the indicated contact.

11.1 Access

Users are entitled to make a request for information. In this case, we will provide timely information about all processed personal data of the user, including available information about the origin of the data, the purpose and the categories of processed personal data, the parties involved in the processing and the data recipients, and all other legally required information.

11.2 Correction and Deletion

Users are entitled to have incorrect data corrected and/or their data deleted.

With the deletion of a data record, all personal data of the user will be deleted, unless deletion is not possible due to a legal or contractual retention obligation. Anonymized data of users will continue to be kept in our database and processed for statistics and evaluations.

11.3 Right to Restriction of Processing

Users have the right under certain conditions to request that the processing of their personal data be restricted.

11.4 Right to Withdrawal

Users generally have the right to withdraw a given consent at any time. Data processing prior to the withdrawal, which was based on the consent, is not made unlawful by the withdrawal.

11.5 Right to Lodge a Complaint

If you reside in a member state of the EU or EEA, you are entitled to lodge a complaint with a competent supervisory authority against the manner in which your personal data is processed by us. In Switzerland, you can file a report with the Federal Data Protection and Information Commissioner.

Last modified: 04.04.2024

Automatic Translation Notice:

This page has been automatically translated from German. It is possible that the translation may not always be perfect and nuances of the original text may have been lost. In case of uncertainties or discrepancies, it is recommended to consult the original version in German.