Menu Account Search
Return & Refund

How do I return an item?


Download return form

  • Return in 3 steps:

  • 1. Download return form

    For the return of items you need a return form, which you can download here: Return form (PDF)

    You can fill out the form digitally and print it out or fill it in by hand after you have printed it out.

  • 2. Fill out return form

    2.1 Order information

    Please fill out the order information completely so that we can find and register your return in the system.

    - Order number
    - First name/last name
    - Phone number (mobile or landline)
    - E-Mail address

    2.2 Enter item

    List items you are returning including reason and quantity for return.

  • 3. Packaging & Shipping

    Simply put the items and the return form in the package and send your return by registered mail to our address:

    Helen Kirchhofer AG
    Retouren
    Seestrasse 108
    9326 Horn

    (The return shipment is at the expense of the customer)

  • Return policy

  • 1. Refund

    As soon as we receive your return, it will be checked and processed. We will automatically refund the amount for the returned items to your payment method. Example: If you paid with Twint, you will get the amount back to your Twint account.

    If you have ordered by prepayment, please note your bank details on the return form.

  • 2. Return period

    The return period for items is 14 days after receipt of your shipment.

  • 3. No right of retun

    In the following cases and with these articles we can unfortunately not offer you a return:

    - Expired return period (14 days after receipt)
    - Damaged items
    - Original packaging is missing or damaged (e.g. crack)
    - Accessories missing
    - Consumables
    - Hygiene articles
    - Real jewelry
    - Item price from CHF 1'500.- (exchange right)
    - Sale-Item
    - Smartwatches
    - Specially marked items

Close
Top