How do I return an item?
Download return form
Return in 3 steps:
- 1. Download return form
For the return of items you need a return form, which you can download here: Return form (PDF)
You can fill out the form digitally and print it out or fill it in by hand after you have printed it out.
- 2. Fill out return form
2.1 Order information
Please fill out the order information completely so that we can find and register your return in the system.
- Order number
- First name/last name
- Phone number (mobile or landline)
- E-Mail address
2.2 Enter item
List items you are returning including reason and quantity for return.
- 3. Packaging & Shipping
Simply put the items and the return form in the package and send your return by registered mail to our address:
Helen Kirchhofer AG
(The return shipment is at the expense of the customer)
- 1. Refund
As soon as we receive your return, it will be checked and processed. We will automatically refund the amount for the returned items to your payment method. Example: If you paid with Twint, you will get the amount back to your Twint account.
If you have ordered by prepayment, please note your bank details on the return form.
- 2. Return period
The return period for items is 14 days after receipt of your shipment.
- 3. No right of retun
In the following cases and with these articles we can unfortunately not offer you a return:
- Expired return period (14 days after receipt)
- Damaged items
- Original packaging is missing or damaged (e.g. crack)
- Accessories missing
- Hygiene articles
- Real jewelry
- Item price from CHF 1'500.- (exchange right)
- Specially marked items